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0161 839 5900

Monday - Friday: 8:00am - 6:00pm
Saturday: 9:30am - 5:30pm
Sunday: CLOSED
(Bank Holidays): CLOSED
   

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DELIVERY INFORMATION



All UK Mainland orders under £75.00 a charge of £6.95 applies.

All UK Mainland orders over £75.00 will be delivered carriage FREE.

An additional £13.95 charge will apply to areas outside UK Mainland. These area include the Scottish Highlands and Islands, Northern & Southern Ireland, Channel Islands and the Isle of Man. Please see below for a list of postcodes.

Deliveries are normally made by Interlink Express between the hours of 8am to 6pm Monday to Friday. (Except Bank or National Holidays relevant to the country of destination.)

Fast moving items which we hold in stock, will be dispatched on a next working day service. Larger more expensive items, and special order items may take longer.

If an item is out of stock and unlikely to be available within an acceptable period of time we will contact you so that you may amend or cancel your order with us. We will not send out part orders without your agreement.

Somebody will need to sign for your delivery unless you specify special delivery instructions in advance. If no one is available to take delivery from our couriers, a calling card will be left. You will need to contact the courier to arrange a further delivery attempt. After this point, they will hold the goods for 4/5 days so you can arrange to collect the goods from the Interlink Express depot. If the courier is still unable to deliver after this point, the Goods will be returned to Lighting at Home. We will then contact you to re-arrange or cancel your order. Any charges incurred for failed delivery, return or re-delivery will need to be paid or will be deducted from your refund.

All damages must be reported within 72 hours. Claims for damages and or shortages made after 72 hours of your delivery arriving will be refused.

Interlink Express will text or email you with a one hour delivery window. If not convenient they can use the text or email to change the delivery date.
 
INTERNATIONAL ORDERS
 
Unfortunately Lighting at Home is unable to process international orders through the website. If you would like to place an order for international delivery, please email on the link below or call us on
+44 161 839 5900
or email us at sales@lightingathome.co.uk. Alternatively you can use the contact form here.
 
EXTRA POSTCODE CHARGES
 
Channel Islands: All postcodes containing GY and JE.

Isle of Man: All postcodes containing IM.

Scilly Isles: TR21-TR25.

Scottish Islands: HS1-HS9, IV41-IV49, IV51, IV55-IV56, KW15-KW17, KA27-KA28, PA20, PA41-PA49, PA60-PA78, PH42-PH44, ZE1-ZE3.

Scottish Highlands: KW1-KW14, IV1-IV40, IV52-IV54, IV63, PA21-PA38, PA80, PH16-PH26, PH30-PH41, PH49-PH50.

Northern Ireland: All postcodes containing BT.

Isle of Wight: PO30-PO41.
 
1 hour delivery window
 
RETURNS POLICY



Lighting at Home have a 14 working day no reason returns policy for all products as required under the Distance Selling Regulations of 2000. This does not apply to goods that have been manufactured specifically for you.

Goods returned after 14 working days will only be accepted if the item was instock at our warehouse at time the order was placed and will be subject to a 25% restocking fee.

Goods returned after 14 working days that where not instock at our warehouse at time the order was placed, will not be accepted.

14 Working days of receiving their goods, providing the goods have not been fitted, assembled or modified in any way and they are returned with the original packaging and bulbs and are in a resalable condition.

The cost of returning the goods and insuring them against loss or damage will be deducted from the refund of the purchase price if a collection is arranged by us using our carriers. Alternatively goods can be sent back by your own method of recorded transportation.

For complete orders being returned, the cost of carriage incurred for sending the goods out will be deducted from the refund.

Your refund will be made within 14 working days of return of the goods.

Damaged or Broken glass doesn't constitute as faulty goods.

Items that are made to order, custom made or personalised are non-returnable.

Lighting at Home will in no way be liable for any costs incurred due to faulty goods or shortages, such as electricians fees, time taken from place of employment etc


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